Refund Policy

Current checkout options are shown on the Pricing page. This policy applies only to a real paid checkout explicitly offered by FicWeave; Test or Sandbox checkout does not create a payment or refund right.

Pro, Pro+ and Max subscriptions

Pro, Pro+ and Max each offer monthly or annual subscriptions that renew automatically until canceled. Annual fees are collected once; allowances are granted monthly and do not roll over. You can cancel from Settings → Billing. Submit cancellation at least one hour before the end of the current billing period to avoid the next scheduled charge. A confirmed cancellation normally takes effect at the end of the paid period, and confirmed paid access continues until then. Canceling annual renewal preserves monthly allowances during the paid year and does not automatically refund unused months.

Subscription cancellation does not automatically refund the current billing period. Subscription charges are generally non-refundable after the paid period begins, except for a confirmed duplicate charge, billing error, material service failure where a refund is appropriate, or rights required by applicable law. Contact us promptly if you believe an exception applies.

Successful refunds and individual decisions

A confirmed full refund ends only the service and future allowance windows linked to that payment and makes its corresponding unused Credit sources unavailable. Already consumed Credits and saved stories, chapters and Story Memory remain recorded; unrelated grants and other confirmed paid rights remain intact.

A partial refund requires an individual decision specifying remaining service, allowance windows and source balances before entitlement changes are applied. It does not automatically reduce story limits or Credits by a percentage. A successful service reversal does not itself confirm cancellation of supplier renewal; cancellation and payment refund are recorded separately.

Disputes are handled manually. A dispute alone does not automatically restrict existing confirmed rights. Any necessary restriction or final loss treatment requires a specific decision and confirmed evidence. Failed or pending refunds are not treated as successful refunds.

Credit Packs are closed to new purchase. Existing transactions and unresolved responsibilities remain subject to their applicable historical terms and individual settlement; this policy does not erase those rights or records.

How to request a refund

Use the Waffo Consumer Portal associated with your checkout email, or contact support@ficweave.com through the Contact page. Include your account email, transaction reference, purchase date, amount, and reason. Never send a full card number or security code.

Refund requests are reviewed before approval. Approved card refunds are handled by the payment provider and issuing bank and commonly arrive within 3–10 business days, with Waffo documenting a maximum of 14 days. Bank posting times are outside FicWeave’s control.

This policy does not limit mandatory consumer rights that apply where you live.